Spotlight: How Service Providers are Eliminating Paper-based Inspections
"Pen & paper inspections got the job done but there were a lot of inefficiencies and wasted time."
Name and position
Steve B., High Tech Fire & Safety
Steve, why do your clients hire you to complete inspections?
Our clients hire High Tech Fire & Safety to complete regulatory inspections on their behalf; specifically, we service inspections mandated by the provincial Fire Code which include monthly inspections of fire extinguishers and fire hose cabinets.
Walk us through your inspection process before moving to a digital solution.
Before going digital, we used pen and paper to document inspections. We would inspect the fire equipment monthly, initial the paper tag attached to each piece of equipment, mark off on our paper checklist that we inspected the equipment, make note of any deficiencies on the checklist and submit the paperwork to our office for manual input into Excel. The office would sort through the paperwork and identify deficiencies and equipment requiring service and prepare the quotes for our clients.
What challenges did the pen and paper inspection method pose?
Pen & paper inspections got the job done but there were a lot of inefficiencies and wasted time. It was difficult finding the deficiencies noted on the checklists and time was wasted during the manual input of inspection results in order to create quotes for deficiencies and service.
Walk us through your inspection process after moving to a digital.
We optimized our inspection process and workflows by moving to a digital solution. We use Tap Report to facilitate the completion of regulatory inspections of fire equipment including fire extinguishers and fire hose cabinets on behalf of our clients. It automates our inspections so that we no longer need to complete any paperwork associated with the inspection. All reporting is done electronically.
Tell us about your experience with Tap Report.
High Tech Fire & Safety started using Tap Report about two years ago. It was very easy to implement; little training was required as the system is extremely intuitive. Tap Report streamlined the entire reporting process for us, eliminating the need for manual input of paperwork. Equipment with deficiencies and service required are automatically emailed to me so the office can prepare quotes quickly for our clients without having to search through piles of paper. This has created a quicker turnaround time for our clients and has increased our level of customer service and overall competitiveness in the industry.
About Tap Report
Tap Report is a Canadian software company that provides a digital solution for managing workplace inspections, safety compliance, and operational reporting. It replaces manual processes, such as paper checklists and spreadsheets, with a mobile and web-based system that allows teams to complete inspections, capture data, and generate compliant reports.
Through an easy-to-use interface and automated workflows, Tap Report helps ensure that inspections are completed, deficiencies are categorized and tracked, and issues are escalated efficiently to the right people. It also offers analytics, customizable reporting, and integrations that helps organizations improve safety, compliance, and operational performance.
For more information, visit www.tapreport.io or contact us at customerservice@tapreport.io.
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